The Researcher Service provides research assistance services. One of the main functions of this department is to ensure that access requests are routed and executed in accordance with the Policy on Access to BALSAC Data for Research Purposes . It is also responsible for responding to requests for information from the media and the public.

The Researcher Service also provides technical and professional support to individuals wishing to use data from the BALSAC file for research purposes. The services provided can range from the development of a specific corpus of data for a research project to the realization of genealogical reconstructions according to the researchers' needs.